Login Issues
To log in to and use the system, you must supply a valid username and password and be using a recent version of a standard Internet browser such as Netscape Communicator or Microsoft Internet Explorer. If you are having trouble logging in to the system, use the links below to determine possible problems.
  Username/Password Details
  Technical Support Hours and Information
  Supported browsers
Username and Password Details

For Students:
New students are issued a username and password for CougarWeb as well as a CougarMail address and campus wide identification number at the completion of admission.

If you do not have your username and password, take a picture ID to the Admissions and Records Office at a campus near you or e-mail CougarWeb@collin.edu . Requests (generated from the e-mail address on file with Collin's Admissions and Records Office) should include the student's full legal name and date of birth.

For staff and faculty only:
Follow the directions located at: http://iws2.collin.edu/techsupport/index.shtml

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Technical Support Hours

Student Technical Support
Problems with CougarWeb, Blackboard, CougarMail and eLearning issues


Student Technical Support can also be reached by sending an email to sts@collin.edu.

Faculty/Staff Technical Support
Problems with office computers, printers, software, Banner, CougarWeb for employees and related systems.

972.377.1055 (metro)

The Help Desk can also be reached by sending an e-mail to: helpdesk@collin.edu.
Monday - Friday, 7 a.m. - 5:30 p.m.

Additional assistance can be found at http://iws2.collin.edu/techsupport/index.shtml.

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Supported browsers
   To log in and use the system effectively, you should be using one of the following Internet browsers
  • Windows
      Internet Explorer 6.0 SP2 and 7.x
      Netscape 7.2 and 8.1
      Firefox and 2.0
      Mozilla 1.7.12
  • Macintosh
      OS X v10.3
        Netscape 7.2
        Mozilla 1.7.12
        Safari 1.3.9
      OS X v10.4
        Netscape 7.2
        Safari 2.0
If you are trying to log in to the system using another browser, you may experience difficulties.

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